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Frequently asked questions

My order hasn't arrived yet. Where is it?

I'm sorry, but your order has not been delivered yet. To obtain real-time updates on the status of your order and an estimated delivery date, please contact our customer service department.

Do you deliver on public holidays?

Yes, we do deliver on public holidays. However, please note that delivery times may be affected by the holiday and may experience delays. We recommend placing your order well in advance of the holiday to ensure timely delivery.

Do you deliver to my postcode?

We typically deliver to most postal code areas. Please input your postal code during checkout to confirm whether delivery is available to your location.

Is next-day delivery available on all orders?

Next-day delivery is not available on all orders. Availability of next-day delivery depends on your delivery address and order processing times. During checkout, you will be able to select available delivery options and applicable delivery dates.

Do I need to be there to sign for delivery?

Typically, our delivery service requires a signature upon delivery. This is to ensure that you safely receive your order and to confirm the delivery status. If you are unable to sign for the delivery, you can contact our customer service department to arrange alternative delivery arrangements, such as leaving the package in a designated location or rescheduling the delivery time.